Procurement #153216


Title
CED- Retail POS System
Status
Active
OpenDate
02/06/2025
CloseDate
02/19/2025
Description
This Request for Proposal (RFP) aims to solicit bids from qualified vendors to provide and implement a comprehensive Point-of-Sale (POS) system
Detail
The project's scope includes the provision, implementation, and ongoing support of a cloud-based Point-of-Sale (POS) system that meets the operational needs of CED’s multi-location business. The system must provide hardware and robust support, ensuring reliable performance across all locations. It must also be scalable to accommodate growth and flexible enough to expand to additional sites as needed. Security and compliance are critical, and the system must adhere to industry-standard best practices for data protection and regulatory requirements, including PCI-DSS for payment processing. The POS system must also be capable of seamless integration with existing software solutions and allow for customization to meet our specific business requirements. E-commerce functionality should be integrated to support online sales and facilitate operations. This includes efficiently managing in-store and online transactions and ensuring centralized inventory control across all channels. The system must also provide detailed analytics and reporting capabilities, enabling data-driven decision-making across the organization. Flexibility in payment processing is required, supporting various payment methods, including credit/debit cards, mobile wallets, and other emerging payment technologies. A user-friendly interface that requires minimal training and improves customer and employee experiences is essential. Additionally, the system should offer built-in Customer Relationship Management (CRM) tools to track customer preferences, purchase history, and loyalty programs. The system must support advanced discounting and pricing strategies, including promotions, tiered pricing, and special offers. Gift card sales and redemption functionality should also be included, along with the ability to manage variable tax rates for different locations and jurisdictions. The solution should be scalable, adaptable, and designed to enhance the customer experience and operational efficiency. The Go-Live date is May 31, 2025, but CED is open to vendor recommendations based on similar implementations. Vendors who can provide a solution that integrates the requirements of the Retail POS and Museum Management RFPs will be given preference.
Name:Amy Eubanks
Email:amy.eubanks@cn-bus.com
Phone:422-6593
Cherokee Nation Businesses
Documents

RFP

IT Application